Privacy Policy

1. Introduction

Nanny Network provides a childcare platform through a Software as a Service (SaaS) model. At Nanny Network the privacy and security of our customers and visitors are of paramount importance. We are committed to protecting the data you share with us. This privacy policy explains how Nanny Network processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

For the purposes of this policy, Nanny Network defines the term “User” as an entity with which Nanny Network has an established relationship, the term “Parent” as any individual who seeks childcare services and regiters in our platform as such the term “Nanny” as an individual that provides childcare services and creates a profile on our platform.

Any information stored on Nanny Network’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Nanny Network implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 . Cookies and Other Tracking Technologies

As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our website. Cookies contain a small amount of information that allows our web servers to recognize you. We may also automatically collect information about your use of features of our services, frequency of visits, and other information related to your interactions with the website. In some countries, including countries in the European Economic Area (“EEA”), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.

We also use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.

2.2 Information You Provide

I. Account Registration. When you register for an Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.

Moreover, a user registered as a Nanny on our platform will be requested additional information, such as personal bio, profile picture, education and work experience. This information may appear on our website and thus be in the public domain. A Nanny contact information (email address and telephone number) will only be shared with Parents if the former explicitly consents.

II. Payment Information. When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

We use Stripe as our payment processor and you can view their privacy policy at https://stripe.com/gb/privacy

III. Communications. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

For email communications, we also MailChimp service. You can check their privacy policy at https://mailchimp.com/legal/privacy/

3. How we use this information

We use the information we collect in various ways, including to:

– Provide, operate, and maintain our Services;

– Improve, personalize, and expand our Services;

– Understand and analyze how you use our Services;

– Develop new products, services, features, and functionality;

– Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;

– Process your transactions;

– For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

4. Acceptance of these Conditions

We assume that all Visitors of our website, Parents and Nannies using our platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of Nanny Network website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of Nanny Network’s terms of use.

5. Security

Nanny Network is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

6. Your data protection rights under the General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

– If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing tech@nannynetwork.co.uk

– You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing tech@nannynetwork.co.uk.

– Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

– You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

7. Changes to this Privacy Policy

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Contact Us If you have any questions or concerns about this Privacy Policy, please feel free to email us at tech@nannynetwork.co.uk.

Find your ideal childcare today!

Nanny Network is a curated community of
childcare carefully selected for your family

Find your ideal childcare today!

Nanny Network is a curated community of
childcare carefully selected for your family